FAQ's
1.)
How much do your tents cost?
2.) How much does shipping cost?
3.) How much do your tents cost per square foot?
4.) How big are your tents?
5.) Do you have a brochure?
6.) From where do the tents ship? Where are
they made?
7.) Once I place my order, how long will it be
until it arrives?
8.) What is the ordering process for the tents?
9.) What happens if a change is requested after
the order has gone into production?
10.) Do you come and set up the tents once it
arrives?
11.) Do you do site inspections?
12.) How long does it take to set up a tent?
13.) What normally comes with a basic tent?
14.) Do you make custom tents?
15.) Can standard designs be customized?
16.) Do your tents reqire a deck for them to be
built on?
17.) Do you supply the decking?
18.) Do your tents have insulation?
19.) What framing options do you offer?
20.) How do you heat the tents during a cold winter?
21.) How do you cool the tents down in the summer?
22.) How long do the tents last?
23.) Can the tents handle wind?
24.) Can the tents handle snow?
25.) Can the tents handle heavy rainfall?
26.) Can the tents handle a lot of UV (sun)?
27.) Are these tents fire proof?
28.) How secure are our tents?
29.) Do you sell used tents?
30.) Do you keep stock of your tents?
31.) Do you have a show room?
32.) Do we offer a volume discount?
33.) Do our tents have a ground sheet?
34.) Do you offer wood deck platform designs?
35.) Apart from the tents what else do you supply?
36.) Can rainwater be harvested from your tent
structures?
37.) Are your tents considered "Temporary
Structures"?
38.) Can your tents be taken down easily?
39.) What is the difference between your tents
and Yurts?
1) How much do your tents cost?
Answer: Each
tent is priced differently. Select which tent/s you are interested
in and then make an inquiry. The submission forms can be found at
the bottom of the individual tent pages. Please include as much
detail as possible regarding your project as well as any questions
you cannot find in this FAQ. Circumstances allowing, we should be
able to respond to you later that day or early on the next day.
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2) How much does shipping cost?
Answer: There is no set price for shipping.
Costs may vary depending on the quantity and the model of the tent
you are ordering, as well as your port of destination. Please keep
in mind that brokerage, duties, VAT (taxes), and other costs related
to shipping/import at the destination country port, are not included
in the freight quote estimate that we will send you.
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3) How much do your tents cost per square foot?
Answer: Some tents
cost more then others per square foot/meter so we are not able to
calculate prices in this way. Each tent price is calculated differently
and based on the structure, labor and complexity to manufacture.
Custom options such as insulation, openings and frames used can
also affect the price. Prices exclude freight, wooden platforms,
layout, electrical, plumbing, interiors, fixtures, appliances, setup,
duties and related costs. All tents are quoted in US Dollars.
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4) How big are your tents?
Answer: Our tents range from
130 Sq. Feet (12 Sq. M) to 3,670 Sq. Feet (340 Sq. M) and more.
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5) Do you have a brochure?
Answer: No, we do not have a
printed brochure. We post all our information on our website. If
you cant find the information you are interested in, feel free to
contact us for more information.
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6) From where do the tents ship? Where are they made?
Answer: Our tents are made and
shipped directly from our factory in South Africa to any destination
port worldwide. We handle all freight logistics all the way to the
destination port, where the customer or their agent takes over to
clear customs and arrange for the local delivery. For customers
in the USA, our agent W. J. Byrnes & Co./BYrnesAIR, usually
performs this function and arranges for the local delivery and bills
our customers directly on delivery of the tent/s.
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7) Once I place my order, how long will it be until it arrives?
Answer: Shipping times may vary
depending on the port of destination. On average, it takes between
30 and 45 days to ship your order via ocean freight. We also do
offer airfreight, which is significantly faster but more expensive.
Keep in mind that most of our orders (depending on model and quantity)
take about 10-12 weeks to manufacture.
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8) What is the ordering process for the
tents?
Answer: Once you have decided
what and how many tents you require, a set of drawing of the said
tent/s will be exchanged for the customer to approve and custom
changes and all openings. Once approved an invoice will be generated
for the total cost of the tent/s and sent to our customer with the
payment terms.
The payment terms are usually
75% down at the time of placing the order. Freight costs are due
just prior to dispatch of the tents from the factory. The 25% balance
is due on proof of dispatch. All orders are only processed into
production after the down payment has been received. We accept direct
wire transfers and certified checks. We do not accept credit cards
or LC's.
Note that all sales are final.
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9) What happens
if a change is requested after the order has gone into production?
Answer: For each change there
is a cost involved because it holds the production lines up and
also requires changes to be made to the CAD drawings that direct
some of the machinery. These costs may vary depending on the extent
of the changes.
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10) Do you come and set up the tent once it arrives?
Answer: Most of the time it
is up to the customer to set-up the tent. We are able to come and
supervise the set-up process for you, but we do charge for that
service.
If you are able to e-mail, call in and/or send us digital pictures
and we can help you remotely with the setup – there is no
cost for this.
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11) Do you do site inspections?
Answer: Yes, we do this at the
customer’s request – The customer is required to cover
all the cost for travel, including transit time, lodging, expenses
and our daily consulting fee (contact us for more detail). Site
inspections are more common when we are involved in the project
with custom deck and lodge design.
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12) How long does it take to set-up a tent?
Answer: That all depends on
which tent. Some tents can be set up in a day or two while others
will take a week or more assuming that the deck is already built.
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13) What normally comes with a basic tent?
Answer:
Mild steel frame
PVC Rain Fly
80% Shade Fly
405 GSM Pre Manufactured Canvas Tent Body
Square Tubing (for securing walls to the platform)
Body Poles, Ridge Poles & Tensioning Chains
Standard Zip-up Windows and Doors - Screened with Storm Flaps
Setup drawings
14) Do you make custom tents?
Answer: Yes. We do make custom
tents, but the process is longer than making a standard designed
tent and more expensive in most cases. If you wish to make a custom
tent, we must make sure it is possible and also look it over with
our design team and structural engineers. All large custom design
tents require wind and structural engineering approvals, either
by our consulting engineer or that of our customer – this
costs in the region of about $12,000.00. Upon approval, we can put
your order into production. Custom design tents also take longer
to go through the manufacturing process. Should this be required,
we can also get our consulting architect, Paul Munnik, involved
in the design of your own unique tent.
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15) Can standard designs be customized?
Answer: Yes, on standard design
tents, you can choose the color of the canvas, rain fly and shade
fly, frame colors along with window and door placement and type.
Canvas colors include Sand,
Olive, and Coconut and the option for customized colors with a minimum
order. Frame colors vary depending on the type of metal frame you
choose.
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16) Do your tents require a deck for them to be built on?
Answer: Yes, our tents preferably
require a wooden deck/ for them to be built on, however a concrete
slab/plinth or flagstone etc. will also suffice.
The tents need to be secured to a solid base however there is an
inexpensive method of securing them to the ground.
Let us know and we can advise you on the different methods of securing
the tents.
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17) Do you supply the decking?
Answer: We can supply the wood
and materials needed to build the deck, but we do recommend that
the customer source it all out locally. Not only will you save on
shipping costs, but also if you were to encounter any problems with
the decking/plans, they can be dealt with on a one-to-one basis
rather than through us. This ultimately saves you time, money, and
the hassle.
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18) Do the tents have insulation?
Answer: We are able to insulate
the tents by using a double-wall canvas technique with a layer of
our new, lightweight insulation in-between. An insulated tent will
cost more as you are purchasing the extra insulation and using nearly
double the amount of canvas as a standard tent. We also make a ceiling
insulation layer that gets installed between the canvas roof and
inner liner. The new insulation has a value of R3 and is about ¼”
(6mm) in thickness.
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19) What framing options do you offer?
Answer: We offer Mild Steel
framing, 304 Stainless Steel, Thermal Zinc frame, and 316 Stainless
Steel. If you are in high humidity area like the on the beach or
in a rain forest then you will need a Stainless Steel frame or Thermal
Zinc frame. Thermal Zinc treated frames offer better rust resisting
results than 304 Stainless Steel and is less costly, but is not
as protective as 316 Stainless Steel (marine grade).
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20) How do you heat the tents during a cold winter?
Answer: We recommend using space
heaters, propane heaters, or a centrally ventilated heating system
(easily run in through a deck vent). We DO NOT recommend using open
flame to heat the tent. Canvas is a fabric material, and even though
we do have customers who do use open flame in their tents and we’ve
never encountered a problem, you are more prone to fire accidents
if you use fire.
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21) How do you cool the tent down in the summer?
Answer: We recommend that you
go to a local supplier and have them calculate what unit will work
best and have them install an air conditioning unit into your tent.
Running the A/C through the floor vents is very easy and it works
extremely well. Wall mounted A/C or split unit A/C’s also
work very well. Our tent roofing is also very well designed to allow
for maximum airflow and super efficient natural cooling. Ceiling
fans are also a winner and work very well when the humidity is not
close to saturation point.
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22) How long do the tents last?
Answer: Our tents can last a
lifetime if taken care of properly. This includes keeping proper
tension and keeping the tent generally clean. It is only in the
case of a disaster that one ever will have the need to replace an
entire tent; the tents are all made of components that are all individually
replaceable as they weather. The shade fly is the component that
is the most exposed to the elements and is usually the first component
to weather. The customer can also purchase our water based canvas
maintenance compound that restores UV protection, anti-rot, waterproofing
and original color to the canvas, which can be applied every 1 to
2 years to the outer canvas, depending on the climate.
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23) Can the tents handle wind?
Answer: Yes, the tents perform
very well in the wind. If the winds get really high the customer
can purchase a wind bracing kit that will keep the tent body and
the tent frame tight and rigid against the wind or get the materials
locally. Damage to tents can occur when the tension is allowed to
slack and the wind is able to jar the tent body back and forth.
This creates wear on the frame and greatly reduces the overall strength
and longevity of your tent. Using vertical wood beams/poles instead
of the steel leg poles supporting the roof frame greatly enhances
the rigidity of the tent and requires less wind bracing –
it also is aesthetically more appealing.
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24) Can the tents handle snow?
Answer: Yes, the tents can handle
snow. If you are going to be putting tents in a high snowfall area,
consult with us so we can discuss how much snow you are talking
about so we can decide if you need to make any customizations. These
include increasing the pitched on the roof, or a special roofing
design.
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25) Can the tents handle heavy rainfall?
Answer: Yes, the tents can handle
a lot of rain.
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26) Can the Tents handle a lot of UV (sun)?
Answer: Yes, our tents can handle
sun with ease and are UV protected. We have tents doing well in
the intense sun of the Namib, Kalahari, Sahara, Sonoran and other
deserts.
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27) Are these tents fire proof?
Answer: Our tents do have a
fire retardant applied to them, but they are fabric structures and
able to burn down like any other structure. It is best to ensure
that one has good quality fire extinguishers at all strategic points.
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28) How secure are our tents?
Answer: Our tents are able to
have wooden doors installed to make the tent more secure. Be that
as it may if someone wants to break in to the tents, they surely
will, as is the case with any other regular house. Motion detecting
lights/alarms installed inside/outside the tents greatly enhances
security.
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29) Do you sell used tents?
Answer: No, we do not sell used
tents.
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30) Do you keep stock of your tents?
Answer: No, all our tents are
made to order.
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31) Do you have a show room?
Answer: We do not have a show
room at this time, but we do have customers in close proximity to
our office that will allow us to show you their tents at their convenience.
Please give us at least a month’s notice to make arrangements
to visit these sites.
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32) Do we offer a volume discount?
Answer: Yes, we do offer volume
discounts, but it depends mainly on tent design and quantity.
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33) Do our tents have a ground sheet?
Answer: It’s an option,
but we rather recommend alternative flooring such as wood, tiles
etc. because the PVC groundsheet gets very scruffy and wears through
with time and is not easy to replace.
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34) Do you offer wood deck/platform designs?
Answer: In the past we have
not offered this as each customer tends to have different requirements
but we will soon be offering some basic designs – check out
our Kaalvoet Design Web page, as they will be appearing there soon.
Kaalvoet Design also offers custom design decks/platforms, entire
lodge design and layouts and project supervision.
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35) Apart from the tents what else do you supply?
Answer: We offer our own unique
range of custom furniture through Barefoot Interiors.
This range of interiors is specifically designed for fabric structures
and aimed at maximizing on space using a minimum ‘footprint’
on most items without compromising on style. We also offer a waterless
odorless Sanitation System
We do not supply bathroom/kitchen
fixtures, heating, air conditioning, plumbing, electrics, etc. These
are best sourced locally.
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36) Can rainwater be harvested from your tent structures?
Answer: Yes, this is possible
but it depends on the tent design, as some designs are more practical
for harvesting water and others less so. Harvesting rainwater requires
guttering and will detract to some extent from the aesthetics of
the tents.
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37) Are your tents considered “Temporary Structures”?
Answer: Yes, in most countries,
the tents can be classified in this way but it is best to consult
first with your local authority.
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38) Can your tents be taken down easily?
Answer: Yes, this is one of
the important features of our tents that they can be taken down
relatively easily if they have to be taken down seasonally because
of weather or in the case of impending severe weather such as Cyclones,
Hurricanes, etc. The installation of framed doors and windows into
the tents will impede this feature. With wood frame tents it is
not possible to take down the tents in this manner.
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39) What is
the difference between our tents and Yurts?
Answer: Our tents are very different
in many ways from yurts.
The points below show some of our tent features and represent some
of the differences between our tents and yurts.
· 4 roof layers for natural cooling in warm conditions and
added protection of the tent.
· The tents are easy and quick to assemble and to break down
· The tents consist of individual components that can be
replaced as need be, that the tents never need to be replaced in
their entirety.
· Fabric is a heavy ripstop canvas and treated with UV protection,
anti rot and water proofing (not cotton canvas)
· Tent comes with bull denim inner liner and curtain option
· Canvas walls have a moisture barrier at the bottom
· Lightweight insulation (1/4" thick with R -Value of
3) is available as an optional extra.
· Our designs are majestic, elegant and aesthetically pleasing.
· If properly braced our tents can withstand 90 mph winds
· We also supply a canvas maintenance compound that further
extends the life of the canvas, that when applied, restores UV protection,
anti rot, water proofing & original color - this is applied
once every year or two.
· Better use of space.
· We can customize window and door openings to meet the customer
requirements.
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40) What questions can be
answered to better help us serve and understand your tent requirements?
Answer: . Is your tent site
close to the ocean and if so, is it close enough that rusting will
be a factor?
. What is the climate, terrain and vegetation type at your tent
site?
. In what country and location are the tents to be set up?
. What specific tent designs on our website seem to meet your needs?
. What square foot/meter area is your preferred size for your tent
if you have no specific design in mind?
. If you have a quantity of tents you require, please specify this
quantity.
. Is your tent project for personal use or for a resort/lodge development?
. Will you require larger tent/s for an office/reception/bar/dining/lounge
tent?
. Is there a timeline on your tent project and is so, what is this
timeline?
. Any site pictures or aerial photos are often helpful to us, so
if available, please send any such like materials through to us.
. Be sure to let us have your full contact information.
We do not give out any CAD drawings,
all drawings are in .JPG format.
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301 N. Del Sur Dr
Vail, Az 85641
Phone: 1-520-762-9293
Fax: 1-520-844-1271
Office hours: 8 am - 4 pm MST
Monday - Friday
E-mail - krazy@exclusivetents.com |